FAQ
1. Upon arrival, where is my car parked?
The car is always parked on the 5th floor B side and always around place B 115.
2. Do I need to validate a ticket?
When you open the car there is a ticket that you must validate at the machine as described. When validating, take a receipt.
3. The machine states that the ticket is not valid or unusable.
Always report to the 4th floor of the car park where you took the elevator to floor 5, where there is always an airport employee who will help you further.
4. What does the P or T number stand for?
The P or T number is a similar customer number that is linked to your personal details, the car, etc...
The P or T number is certainly not a parking space number
.5. I have come to pick up my car but the flight is delayed
You must always state the flight number with your reservation. We follow the flight together with the specified time and then place the car in the parking lot later.
If several flights are delayed, it does not mean that we are responsible for these delays.
If the parking costs have risen higher than normal due to a delay, you can always recover the costs from the airline
.6. How do I get my key from the car?
Your car is parked on the 5th floor around B 115. There is a safe on your car. The code for this can be found in your reservation confirmation email.
7. What do I do with the key safe on my car?
De keysafe plaatst u in de bestelwagen van HD2 Parking op B 115.
8. I have come to return my car but my flight is delayed
If your flight is delayed when you return the car, you can still return the car at the reserved time.
If you wish to bring the car later, please contact the parking lot people by telephone.
9. How do I reserve my car for pick-up or return?
You can only reserve the car via the website up to 72 hours in advance of your arrival or departure.
Always state your flight number and telephone number of the person who will pick up or return the car.
10. I have reserved a last minute ticket and the 72 hours have been exceeded
If you still want to reserve the car after 72 hours by reserving a last minute ticket, you can always pass on the reservation of your car by telephone to one of our employees.
11. What is open parking
The car is parked on a paved gravel surface in the open air
12. What is covered parking
The car is parked on paved gravel under a shade roof.
13. I have come to pick up my car but my flight is delayed
We always monitor the flights and if you are delayed, we will take this into account as much as possible.
You may have to wait for your car upon arrival if it is delayed because it is no longer scheduled according to plan
.14. I have a car cover and yet my car contains dust
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